Our secure IT outsourcing approach
We tailor our IT outsourcing services to the business and technology issues of each of our clients. Our IT outsourcing services allow you to meet the expectations of your users and managers while maintaining transparency in day-to-day IT operations. We manage complex IT infrastructures in both cloud and traditional modes, using highly efficient processes and management tools. We have cybersecurity expertise that is fully integrated with our IT outsourcing solutions.
Did you know that…
74% of technology decision makers say they don't have all the skills in-house to meet their organization's technology needs," according to a study by Forrester Consulting.
Source: according to a study by Forrester Consulting.
Secure IT outsourcing includes :
Services and Solutions
- Service calls
- IT balance sheet
- Microsoft Operating System troubleshooting
- Microsoft Office software troubleshooting
- Monitoring of supported equipment
- Proactive maintenance of supported equipment
- IT equipment purchasing advice
- Participation in quarterly meetings
- Core Governance Framework for Microsoft 365
- Installation of new workstations purchased from MS Solutions
- Data backup solutions
- Installing server updates
Security
- Phishing campaigns
- Multi-factor authentication and associated troubleshooting
- Micro-training on cybersecurity for users
- Microsoft Defender and associated troubleshooting
- Vulnerability analysis
- Improved malware protection
- Protection against online threats (at DNS level)
- Dark Web monitoring
The benefits of IT outsourcing
Recognized expertise
Budget flexibility
Enterprise-levelIT security
Secure IT outsourcing allows you to apply best practices in cyber threat management. You can count on a team of top-notch cybersecurity experts and proactive monitoring to detect anomalies in your IT infrastructure.
Accelerated digital transformation
Improve your users' experience
Secure IT outsourcing will allow your employees to focus on value-added missions for your company. In addition, in the event of a computer failure, your users will be able to count on exceptional technical support.
Secure IT outsourcing at MS Solutions
Take your company's security seriously
Entrust your IT operations to the leading team in Quebec
Our engagement
We are committed to staying on the cutting edge of technological innovations, and to helping you benefit from them, while evolving our company to remain at the forefront.
Maxime Dion
Président MS Solutions
Additional information on secure IT outsourcing
All of your IT systems management and user support is included in one fixed monthly fee. We will also take care of any technical issues you may have. However, new IT projects, such as adding new cloud services, implementing new IT equipment, or implementing new management software are not included in our IT outsourcing services. Ask our sales team to clarify what is and is not included. Of course, all of our clients have a very clear service contract that includes service levels.
The MS Solutions customer portal offers direct access to the MS Solutions ticket and contract management system. Through this secure web interface, users and managers can gain autonomy and accelerate their support requests, without having to call or send an email. The different levels of security offered allow a user to open a “ticket,” as well as an administrator to consult past invoices. Our team implements highly efficient management processes and tools.
MS Solutions protects your network from intrusions, malware, viruses, spam and other hazards, while allowing your employees to access the work they need, when they need it.
The MS Solutions team has a wide range of certifications and expertise that cannot be replaced by a single person, or even a small IT team. MS Solutions has over 75 full-time employees across Quebec, and has been in business for over 30 years.